Property Manager - Independence House
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH currently owns and operates nearly 2200 units in 28 buildings located in Manhattan and the Bronx.
The Property Manager reports to the Deputy Director/Chief Operating Officer and is responsible for the smooth and safe operation of buildings owned and operated by WSFSSH. The Property Manager is responsible for staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations, and working with our social service team to keep our residents stably housed.
- Supervise the maintenance, administrative and front desk staffs. Note: The front desk is staffed 24 hours/day, 7 days/week.
- Establish and monitor staff schedules; monitor time and leave issues; provide for substitutes if staff are unable to work a given shift; sign off each week on staff time sheets
- Provide input to CFO and Deputy Director to establish annual operating budgets
- Operate buildings within the prescribed budgets
- Collect and deposit monthly rent
- Oversee petty cash
- Maintain resident information including move-ins and move-outs, rent changes, subsidy changes, and rent payments in the RealPage system
- Implement and/or supervise ordering of supplies in consultation with the building superintendent and the WSFSSH Director of Facilities
- Review and approve all Purchase Orders
- Maintain active relationships with service contractors who provide maintenance on building equipment
- Maintain accurate records, tracking service and performance of equipment
- Maintain active communication with the WSFSSH Director of Facilities to sustain a healthy, efficient, and safe building. Adequately and accurately report on and address building related issues in a timely fashion.
- Assure that the buildings, sidewalks and alleys are clean and well-maintained
- Assure compliance with the fire safety regulations including routine fire drills and inspection of fire safety equipment
- Assure that all required licenses, operating certificates, etc., are current.
- Conduct annual inspections, arrange for routine painting and repair work
- Regularly review and implement sustainable practices within the building
- Monitor progress of work orders
- Implement emergency procedures as necessary
Social Service Team Model
- Act as a liaison with the Social Services Department, meet weekly, make referrals to Social Services as appropriate, collaborate with Social Service team on leaseup of new units, negotiate and respond to grievances in consultation with Social Services as appropriate
- With input from Social Services team, initiate and oversee collection actions and holdover proceedings as necessary
- Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
- Maintain good relations with oversight agencies including but not limited to HPD, HDC, NYCHA, HUD, DHS and Tax Credit Investors/Syndicators
- Oversee income certification and verification and ensure compliance with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter plus Care, Mitchell Lama, regulatory agreements, partnership agreements, and rental subsidy contracts
- Oversee leaseup of vacant units in compliance fair housing marketing, tenant selection plans, tenant applications, agency regulated lotteries, and referral programs including but not limited to DHS
- Assist new residents with move-in and orientation to the building and community
- Protect resident rights at all times
- Develop 1:1 relationships with residents
- Monitor resident satisfaction with building staff
- Assure a safe, personalized environment which meets resident and regulatory needs
- Work cohesively and supportively with all members of the WSFSSH staff to establish and maintain a high level of respect and care for residents
- Attend training sessions and conferences as required for enhancement of job skill
- Submit all required reports in a complete and timely manner
- Assist with other duties as directed
Required Experience with and knowledge of:
- Housing subsidy programs including but not limited to Section 8 (project based and tenant based vouchers), Section 9, NY/NY I,II,&III, LIHTC, Mitchell Lama, SCRIE, DRIE, NY 15/15, ESSHI, HOME, HHAP
- Marketing requirements of aforementioned subsidy programs
- Rent increase requests to HPD, NYCHA, SCRIE and DRIE as applicable
- Addressing tenant and subsidy arrears
- Shepherding cases through housing court
- Rent stabilization and the rent registration process
- Advanced or strong knowledge of Excel, Word, Outlook, and Teams.
- Facility with RealPage property management system or similar
- Undergraduate Degree
- At least four years’ experience in property management or related activity
- Ability to read and write in the English language
- Fluency in Spanish helpful
- Ability to communicate with people of diverse backgrounds
- Experience working with persons who have experienced homelessness, persons with histories of substance abuse, and/or persons living with serious and persistent mental illness, preferred
- Strong leadership skills with a proven track record for creating and maintaining positive and mindful change
- Ability to work well under pressure and meet deadlines
- Excellent communication with senior management
- Team-oriented outlook
- Able to interact tactfully with staff, residents, visitors, vendors, inspectors and work cooperatively with building manager and outside consultants.
- Able to make independent decisions and handle stressful situations when circumstance warrants
- Able to perform job responsibilities
WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.