Program Property Director - The Claremont

New York, NY
Full Time
The Claremont
Senior Manager/Supervisor


West Side Federation for Senior and Supportive Housing, Inc.

Program Propery Director of The Claremont



The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.  WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness.  WSFSSH currently owns and operates nearly 2,400 units in 29 buildings located in Manhattan and the Bronx. 

The Claremont is a model housing program and is located in the Claremont neighborhood of the Bronx.  It has 90 supportive housing units for persons who are 50 and older most of whom have experienced homelessness, have a serious mental illness and/or substance use disorder..  In addition, there are 24 units of affordable family housing. 


Job Description:


Under the supervision of the Managing Director of Congregate Care, the Claremont Director provides leadership and is responsible for establishing and maintaining a supportive housing community.  The Director works closely and collaboratively with the Claremont Clinical Coordinator/Associate Director to assure that staff is supported and resident needs are met. The Director is responsible for the smooth and safe operation of the building; staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations and working with the social service team to keep the residents stably housed.



    • Supervises the maintenance, administrative and front desk staff (24/7 staff)
    • Works closely with the Clinical Coordinator/Associate Director who provides direct clinical supervision to the social services staff and other program staff.
    • Work collaboratively with HR and the Clinical Coordinator/Associate Director  to  recruit and hire staff. 
    • Responsible for establishing and maintaining an ongoing interdisciplinary team
    • Develop, facilitate, and/or monitor training of staff
  • Establish and monitor staff schedules; monitor time and leave issues; provide for substitutes if staff are unable to work a given shift; sign off each week on staff time sheets


Services to Residents:

  • Assure consistent quality of the services to residents including but not limited to food service, 24/7 front desk coverage, maintenance of the building
  • In collaboration with the Clinical Coordinator/Associate /Director, responsible for outreach, admission, and discharge of residents
  • Be available to negotiate and respond to grievances
  • Work collaboratively with social services and the interdisciplinary team to resolve resident issues and to address staff training needs. 
  • Provide crisis intervention as needed.  Share 24/7 on-call responsibilities, including crisis intervention, with other members of the team.
  • Protect resident rights at all times


Property Management:

  • Equipment and Supplies:  Implement and/or supervise ordering, repairs, and maintenance in consultation with WSFSSH Director of Facilities Department and the Claremont Superintendent.
  • Building and Grounds:  Assure safe, personalized environment which meets resident and regulatory requirements.  Reports on and addresses building related issues in a timely fashion.  Assures that the building, sidewalks and alleys are clean and well-maintained; that all licenses, certificates etc.. are current.  Conducts at a minimum, annual inspections, arranges for routine painting and repair work and monitors progress of work orders. Maintain accurate records, tracking service and performance of equipment.



  • Provide input to CFO and Deputy Director to establish annual operating budgets
  • Operate buildings within the prescribed budgets
  • Collect and deposit monthly rent
  • Oversee petty cash
  • Maintain resident information including move-ins and move-outs, rent changes, subsidy changes, and rent payments in the RealPage system


Social Service Team Model

  • Act as a liaison with the Social Services Department, make referrals to Social Services as appropriate, collaborate with Social Service team on lease up of new units, negotiate and respond to grievances in consultation with Social Services as appropriate
  • With input from Social Services team, initiate and oversee collection actions and holdover proceedings as necessary
  • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.



  • NYC Department of Homeless Services, NYC Department of Health and Mental Health, NYC Building Department, NYC Fire Department, NYC Housing and Preservation Department, Low Income Housing Tax Credit (LIHTC), NYCHA Project Based Voucher Program/Section 8 Rental Assistance.
  • Other community groups and/or providers, including local hospitals, housing providers, and community organizations
  • Submit all required reports in a complete and timely manner
  • Assure compliance with fire safety regulations including routine fire drills and inspection of fire safety equipment.


  • Oversee lease up of vacant units in compliance fair housing marketing, tenant selection plans, tenant applications, agency regulated lotteries, and referral programs including but not limited to DHS



  • Work as a member of a team to establish and maintain high level of care and respect for and communication with residents
  • Work cooperatively with other staff
  • Review and revise policies and procedures as needed and implement emergency procedures as necessary
  • Coordinate planning and evaluation of The Claremont goals and programs
  • Work cooperatively with other staff members
  • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
  • Attend training sessions and conferences as required for enhancement of job skills
  • Assist with other duties as directed



  • At least 4 years working in residential settings (preferably supportive housing), property management or related activity including experience with LIHTC and Section 8.
  • Strong experience working with people who have histories of homelessness, are living with mental illness, addiction, or other chronic conditions.
  • At least 2 years of supervisory experience
  • Strong leadership skills with a proven track record for creating and maintaining positive and mindful change.
  • Team-oriented
  • Ability to communicate professionally verbally and in writing.
  • Proven management skills including computer skills and facility with Excel, Word and with databases
  • Prefer:  at least 2 years of experience in a residential setting
  • Prefer:  Bilingual in English and Spanish
  • Able to work in a multicultural and diverse environment
  • At least 21 years of age.


WSFSSH is an Equal Employment Opportunity (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.







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